[9급 국가직 영어 2014년 17번]

Feedback, particularly the negative kind, should be descriptive rather than judgmental or evaluative. No matter how upset you are, keep the feedback job-related and never criticize someone personally because of an inappropriate action. Telling people they're stupid, incompetent, or the like is almost always counterproductive. It provokes such an emotional reaction that the performance deviation itself is apt to be overlooked. When you're criticizing, remember that you're censuring a job-related behavior, not the person.