[9급 지방직 영어 2020년 9번]

Assertive behavior involves standing up for your rights and expressing your thoughts and feelings in a direct, appropriate way that does not violate the rights of others. It is a matter of getting the other person to understand your viewpoint. People who exhibit assertive behavior skills are able to handle conflict situations with ease and assurance while maintaining good interpersonal relations. (A) , aggressive behavior involves expressing your thoughts and feelings and defending your rights in a way that openly violates the rights of others. Those exhibiting aggressive behavior seem to believe that the rights of others must be subservient to theirs. (B) , they have a difficult time maintaining good interpersonal relations. They are likely to interrupt, talk fast, ignore others, and use sarcasm or other forms of verbal abuse to maintain control.