We welcome all feedback about our consular services, whether you receive them in the UK or from one of our embassies, high commissions or consulates abroad. Tell us when we get things wrong so that we can assess and improve our services.
If you want to make a complaint about a consular service you have received, we want to help you resolve it as quickly as possible. If you are complaining on behalf of someone else, we must have written, signed consent from that person allowing us to share their personal information with you before we can reply.
Send details of your complaint to our feedback contact form. We will record and examine your complaint, and use the information you provide to help make sure that we offer the best possible help and support to our customers. The relevant embassy, high commission or consulate will reply to you.